Rolo, the most advanced contact management and communication app, announced today at the Freshdesk Developer Day (Berlin), that they are partnering with Freshdesk, the world’s leading provider of cloud based customer engagement software to create Rolodesk, a mobile-first customer support solution for startups and SMBs.
Recent research indicates that worldwide SaaS revenues from SMBs alone is set to grow to a $76B market before 2020, with mobile first revenues occupying a lion’s share.
Rolodesk will help SMBs and startups provide world class Freshdesk support without leaving the dialer on their mobile phones.
Owners and founders in SMBs and startups do everything from sales to customer support. The Freshdesk-Rolo integration will eliminate the need to learn another software by bringing Freshdesk to the dialer. With Rolodesk, SMBs can differentiate themselves in a competitive landscape by providing world class Freshdesk support.” said Ganesh Ram Natarajan, Senior Director – Marketplace, Freshdesk.
Rolodesk also introduces the concept of a Roloscope. With the Roloscope, agents can get a complete history of the customer that they are speaking with at the touch of button.
“SMBs and startups rely on extraordinary customer support to differentiate themselves. Knowing why a customer is calling before answering a call can dramatically improve customer satisfaction thereby offering a real competitive advantage”, said Murali Rangarajan, Co-Founder and CTO of Rolo. “Freshdesk’s marketplace is a powerful ecosystem that helps developers reach businesses worldwide and we are delighted to be a part of this journey.”
Rolodesk is available on the Freshdesk App Gallery and Google Play starting today.